Terms of service

RHYNDASTON ALPACAS – TERMS OF SERVICE (UK ONLY)

Last updated: 26/01/26

OVERVIEW

Welcome to Rhyndaston Alpacas. The terms “we”, “us” and “our” refer to Rhyndaston Alpacas. We operate this store and website, including all related information, content, features, tools, products and services to provide you with a curated shopping experience (the “Services”). The Services are hosted and supported by Shopify.

These Terms of Service (“Terms”) set out your rights and responsibilities when you use our Services. Please read them carefully as they include important information about your legal rights, including limitations of liability and warranty disclaimers.

By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy [LINK] and our Refund & Returns Policy [LINK]. If you do not agree with these Terms or our policies, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old.

To access certain features of the Services or to make a purchase, you may be required to provide personal information including your name, email address, billing and delivery details. You represent and warrant that all information you provide is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or licence your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately describe our products and services. However, due to variations in device settings and screen displays, colours and appearance may vary from what is shown online.

All product descriptions, images and pricing are for guidance only and are subject to change without notice. We reserve the right to discontinue any product at any time and to limit the quantities available to any person or geographic region.

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If your goods do not meet these standards, you may have a legal right to a repair, replacement, or refund.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. Your order is not accepted until we send you an order confirmation email.

We will not be able to process your order until payment has been received and verified. Please review your order carefully before placing it. Once your order has been accepted and processed, it may not be possible to cancel or amend it.

We will contact you if we are unable to fulfil your order or if we need to make any changes.

Your purchases are subject to return, cancellation and refund rights in accordance with UK consumer law and our Refund & Returns Policy [LINK].

You represent and warrant that your purchases are for personal or household use only and not for resale.

SECTION 4 – REFUNDS, RETURNS & CANCELLATIONS (UK CONSUMERS)

If you are a consumer purchasing goods online, you may have the right to cancel your order within 14 days of receiving the goods, unless the goods are exempt (for example, personalised items, perishable goods, or sealed items that cannot be returned for hygiene reasons once opened).

If you cancel within this period, you may be entitled to a refund, subject to our Refund & Returns Policy [LINK].

If goods are faulty, damaged, or not as described, you may be entitled to a replacement or refund in accordance with UK consumer law and our Refund & Returns Policy [LINK].

Your statutory rights are not affected by this policy.

SECTION 5 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price shown at the time you place your order and confirmed in your order confirmation email.

Unless stated otherwise, prices do not include shipping, handling, customs, import charges, or applicable taxes.

You agree to provide accurate and complete payment information and to promptly update your payment details if they change. You confirm that you are authorised to use the payment method provided.

SECTION 6 – SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframe shown at checkout. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Once we hand goods to the carrier, title and risk of loss passes to you.

SECTION 7 – INTELLECTUAL PROPERTY

All content on the Services, including but not limited to trademarks, brand names, text, images, graphics, product reviews, video and audio, and the design, selection and arrangement of such content, is owned by Rhyndaston Alpacas, its affiliates or licensors and is protected by UK and international copyright, trademark, design and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants any licence or other rights to you under any patent, trademark, copyright, design right or other intellectual property of Rhyndaston Alpacas or any third party.

Rhyndaston Alpacas’ names, logos, product and service names, designs and slogans are trademarks of Rhyndaston Alpacas or its affiliates or licensors. You must not use such trademarks without prior written permission. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools as part of the Services. We do not control these tools and are not responsible for their performance or accuracy.

Your use of optional third-party tools is at your own risk and subject to the third party’s terms.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or services. We do not control or endorse these websites and are not responsible for their content, products or services.

You access third-party sites at your own risk. Please review the third party’s policies before engaging in any transaction.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Rhyndaston Alpacas is powered by Shopify. Any sales you make are made directly with Rhyndaston Alpacas. Shopify is not responsible for any aspect of sales between you and Rhyndaston Alpacas, including any injury, damage or loss resulting from purchased products or services. You hereby release Shopify and its affiliates from all claims arising from your purchases.

SECTION 11 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy [LINK]. Some personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these privacy policies.

SECTION 12 – FEEDBACK

If you submit feedback (including reviews, suggestions, or ideas), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such feedback for any purpose.

You represent and warrant that you own or have rights to the feedback and that it does not violate any law or third-party rights. We are under no obligation to maintain confidentiality, pay compensation, or respond to feedback.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally the Services may contain typographical errors or inaccuracies. We reserve the right to correct any errors, update information, or cancel orders if information is inaccurate.

SECTION 14 – PROHIBITED USES

You may only use the Services for lawful purposes. You may not use the Services to:

  • violate any law or regulation

  • infringe intellectual property rights

  • harass or harm any person

  • transmit false or misleading information

  • upload malware or viruses

  • spam or phishing

  • scrape or interfere with the Services

We may suspend or terminate your access if you breach these Terms.

SECTION 15 – TERMINATION

We may terminate these Terms or your access to the Services at any time without notice. You remain responsible for any amounts due up to termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free access.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rhyndaston Alpacas shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Rhyndaston Alpacas and our affiliates from any claims, damages, losses or liabilities arising from your breach of these Terms, your violation of law, or your use of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not waive that provision. These Terms and any policies posted on our Services constitute the entire agreement between you and us.

SECTION 21 – ASSIGNMENT

You may not transfer or assign these Terms without our consent. We may assign or transfer these Terms at any time.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of England and Wales. You and Rhyndaston Alpacas agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. Any material changes will be notified to you in accordance with applicable law. Continued use of the Services after changes indicates acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms should be sent to us at:
info@rhyndastonalpacas.co.uk

Rhyndaston Alpacas (RJ & AD Buckle)
Little Rhyndason, Hayscastle, Haverfordwest, Pembrokeshire, SA62 5PT
07714 750126
VAT NUMBER: 401810701